KreiderArt Galleries of Pyrographic Art Online is a virtual gallery and online store for David Kreider's award winning work in pyrographic arts and is designed to be a resource for pyrographic arts enthusiasts as well. We have tried to make this site as informative and self-explanatory as possible as both a showcase as well as a convenient place to purchase David's work. Between this page and the Help page in our Galleries we hope we have anticipated most of the questions you may have. If not, please feel free to call or send us an email and we will try to help you as expediently as we can.
ABOUT THE GALLERY AND ONLINE STORE
As you proceed from the Gallery Entrance page to the individual Galleries, you will be entering our online store which is set up in the context of a secure server. This is to allow you to make selections for purchase as you go. As with any online store, your browser will be given a "cookie" to allow you to reconnect with our site should your visit be interrupted and you need to return to a shopping cart. For more details please read on and note our privacy statement and a further word about cookies below. You may need to be patient and persistent in loading these pages as they carry more graphics and will involve abit longer to load especially if the site is active and your modem is slow.
HOW TO ORDER
With each art image you will find several interactive boxes where you may indicate your selections, and an "Add" to cart button to enter your selections. When you click "Add" you will be shown your "Shopping Cart" and a running total. You will also find there information about modifying or deleting your selections, and returning to the Gallery. When you are ready to complete your order, you may click "Place Order". You will proceed to a page which will give you the option either for "Online Ordering through a Secure Server", or "Offline Ordering via Phone or Postal Mail". The former will give you a form to enter your credit card information, address, and any further instructions to be sent to us by secure encryption email. The latter will give you a printable blank form with your items listed which you may complete by hand to send us, or use as a guide to call us with your credit card information. The email address you must enter to get this form is to notify us that an Offline Order is being made and gives us a contact to follow up with you if necessary.
YOUR SATISFACTION IS GUARANTEED!
We at KreiderArt Galleries want you to be happy with your purchase. If you are not completely satisfied for any reason, you may return your item for exchange or credit within 30 days provided it is returned to us in its original condition. Once we have received it we will process your exchange or reverse your credit card charges less a 15% restocking service charge. This is to cover the accounting and inventory adjustments, banking and credit card service fees charged to our account, and sales and tax returns and payments filed when you make a purchase. Please note that unless the item was damaged in shipment, was defective, or was not what you ordered, shipping costs are not refundable.
In the case of damage in shipping, please retain all packing materials for shipper inspection, and contact us either at 540-433-0119 or by email at firstname.lastname@example.org to arrange for inspection/pickup and replacement. We will try to arrange for your replacement as soon as possible.
CHANGED YOUR MIND?
Call us ASAP at 540-433-0119 or email us at email@example.com. Have your Order Confirmation number handy. If your order has not been shipped we'll cancel your order and reverse any charges to your credit card immediately. Otherwise we will be glad to work with you as described above.
Shipping charges will be automatically added based on the total dollar amount of your order. In cases of multiple items shipped to the same address we will recalculate the shipping total down so as to ship to you at cost. Shipments are insured for value and sent Regular Ground Service unless requested otherwise. Shipping to Alaska and Hawaii will involve an additional charge to our regular rates. Expedited or upgraded shipping by air and shipments overseas are possible by arrangement, and will be figured at cost.
Most items can be shipped out from our studio in Virginia within 7 days. Christmas holidays and busy periods in our show schedule (click here to view) may require a bit longer time. Custom orders may require a bit more time. Please contact us or indicate in the "Special Instructions" box if you are needing to have your order by a particular time. We will do our best to accommodate you. Sorry, we cannot ship to Post Office Boxes. Please give us your full street address where you would like your art delivered.
International shipment costs will need to be figured individually. Please inquire as to total costs in the "Special Instructions" box when you fill out your order. We will email you back with the total shipping charge including insurance coverage for damage for your confirmation.
KreiderArt Galleries accepts American Express, VISA, Master Card, and Discover. Payment by check or Money Order is fine, however checks may need to clear before shipment.
A word about the security of our online store and your transaction. Your credit card information is encrypted by the secure server which operates our online store using encryption keys. Without the encryption keys in place the site will not submit your order. It is designed that way to protect you. Should you get a message indicating "your order could not go through because of a missing PGP key" this may be due to our making adjustments to the site in the background and the key may momentarily not be "set". Should this happen please feel free to call us at 540-433-0119 for immediate assistance or if you prefer, email us at firstname.lastname@example.org or you may proceed with the "Offline Order option" to print out your order information and send it to us by mail. In any event, KreiderArt Galleries keeps your personal information secure.
KreiderArt Galleries respects your privacy and will not pass on any information to a third party. We do not pursue further information except as provided by you. When you place an order, we collect your name, mailing address, telephone number, and any other information you provide as it relates to your order. Any correspondence you make by way of order, or entry to our Guestbook, or request for assistance with the site, is used solely for the immediate purposes of correspondence or order clarification for which it was intended. We respect your rights not to be bombarded with spam and unrequested email or phone calls and will not use your information for other promotional or marketing purposes. If you have interest in being invited to our upcoming shows, please feel free to let us know and we will be happy to include you on our mailing list. Otherwise we respect your right to be left alone.
You should be aware that data may be automatically collected through the standard operation of internet host servers or through the use of "cookies". Cookies are small innocuous files that your web browser places on your computer's hard drive that allow servers to keep track of items you put into your shopping cart, to allow you to pick up with a shopping cart, to empty it, or add to it, and complete your order should you have gotten disconnected from the site for some reason, and in some cases to track your page visits for statistical studies for the betterment of our website. If you would like to erase these "connections" following your visit when they are no longer useful to you, most browsers allow you to easily delete your cookies, and we will certainly not be offended if you do so. We make no use of these beyond what we've just described.